Contact Centre (Voice and Text)
We’re a passionate bunch at PECS and through our positive, customer centric approach, we believe we are the perfect fit to help drive your company forward, both in terms of customer service, as well as sales related. Through our amazing team and our family business values, together with innovative technology it is clear why we are celebrating our 50th year in business!
Endorsed by an incredible client base, our multi-channel contact centre delivers bespoke solutions and services to each and every client and campaign, ensuring that everything we do is always market leading, so much so, we back our belief, by guaranteeing all our services and solution by including service credits within our SLA’s, so in the event we don’t deliver on our promises, we get penalised. I guess were putting our money where our mouth is!!
All projects are account managed from our UK office, with our offices in Mauritius and South Africa providing the inbound and outbound solutions. This unique solution, not only allows us to provide exceptional results but results that are priced hugely competitive.
Accredited to ISO27001 and ISO 9001, together with having Cyber Essentials Plus in place, shows our commitment to data security and this continues with our physical environment, as our UK office is a former bank and our servers are housed in our walk in, bomb proof vault, security we feel is not matched by any of our competitors!
To find out more on how we would love to become the partner of choice for you, please visit our site here.
